Important Info & Customer Guidelines
Key regulatory compliances under RBI guidelines, safety alerts, and details of our lending panels.
1. RBI Digital Lending Guidelines (DLG) Compliance
AavivaCred (a brand of Aaviva Fintech Digital Private Limited) operates strictly as a digital Lending Service Provider (LSP) and sourcing marketplace. We do not extend credit directly on our books.
In accordance with the Reserve Bank of India (RBI) guidelines on Digital Lending, all loan sourcing, credit appraisal, and agreements are executed directly between the borrower and our partner Banks/NBFCs. All funds are disbursed directly to your verified bank account from the lender's account, and repayments are collected directly by the lender. No third-party pool accounts are used.
2. Fraud Alert: Safe Borrowing Rules
We are committed to transparent digital practices. Please review these safety guidelines:
No Upfront Payments:
AavivaCred does NOT charge any upfront file fees, document charges, or security deposits. Lenders only charge processing fees which are deducted directly from your final loan disbursement.
Never pay any agent via Google Pay, PhonePe, Paytm, or direct transfers. If anyone asks you for money under our name, report it immediately to support@aavivacred.com.
3. Lending Partner Network
AavivaCred operates in association with multiple RBI-registered Non-Banking Financial Companies (NBFCs) and leading scheduled commercial banks across India. We strictly ensure that your application is matched and routed only to regulatory-compliant institutions.
All credit facilities sourced through our platform are backed by official loan agreements executed directly between the borrower and the respective lending institution.
4. Know Your Customer (KYC) Requirements
To qualify for digital credit, applicants must undergo verification. Lenders accept the following digital KYC tokens:
- Identity Proof: PAN Card (mandatory for credit assessment)
- Address Proof: Aadhaar Card (via e-KYC/digilocker), Passport, or Voter ID
- Income Proof: Salary Slips or last 6 months Bank Statements (PDF upload via AA account aggregators)
