Refund & Cancellation Terms
Understand how processing fee cancellations, lender deductions, and opt-outs are handled.
1. Free Matchmaking Service
AavivaCred operates exclusively as a free online referral platform connecting credit-seeking users with Indian banks and Non-Banking Financial Companies (NBFCs).
Zero Platform Charges: We do NOT charge users any registration, matching, or consultancy fees. Since you never pay AavivaCred, there are no refund policies applicable to our platform services.
2. Lender-Side Processing Fees
When a partner Bank or NBFC approves your loan, they may levy an administrative or processing fee. This fee is standard and is deducted directly from the final disbursed loan amount.
Once a loan is disbursed to your bank account, the processing fee is non-refundable. If you wish to cancel the loan agreement, you must do so within the lender's cooling-off period (where applicable) by returning the entire disbursed principal amount. In such cases, the refund of processing fees remains at the sole discretion of the lending partner.
3. Application Cancellations & Data Opt-Out
You are under no obligation to accept any loan offer sourced through AavivaCred. You can withdraw or cancel your request at any point before signing the final digital loan agreement with the lender.
If you want to cancel an active loan request or request deletion of your referral lead details from our routing systems, please send an email to support@aavivacred.com.
